Thank you for choosing cityofdreamsstore.com! We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase, you can apply for a refund according to the following terms:
Refund Application Time
You can apply for a refund within 30 days of receiving the product. Please ensure that the product is unused and retains the original packaging and tags.
Refund Application Process
Please contact the customer service team via email (shaquilleyoung@cityofdreamsstore.com) with the following information:
Order number
Purchase date
Reason for refund
Attach photos of the relevant products (if applicable)
Refund Processing
We will review your refund request within 5 business days of receiving it. If the request is approved, we will process the refund within 7-10 business days after the review and the refund will be refunded to the original payment method.
Special Cases
If the product is damaged or defective during transportation, you should contact us within 48 hours of receiving the product so that we can provide you with a replacement or refund service.
Personalized customized products and discounted products are not eligible for refund policy.
Shipping Costs
Unless due to product defects or wrong shipment, the refund request will not include the original shipping costs, and the return shipping costs are borne by the customer.
If you have any questions, please feel free to contact us. Thank you for your support of cityofdreamsstore.com!